How it works

After 12 months, you can return your Plateau garment to us. We assess its condition and route it through our circular system. You receive a deposit in the form of a discount code on your next purchase.

The process:

1. Contact us with your product ID and purchase date
2. Send the garment to our receiving point
3. We verify eligibility and assess condition
4. You receive a discount code (15–30% on new purchase)
5. The garment enters our circular pipeline

Program rules

Eligibility:

• Garment must be at least 12 months old (from purchase date)
• Must be purchased directly from Plateau
• Must be suitable for further use, repair, or redesign
• One take-back per customer per year

Deposit:

• 15–30% discount code on new purchase
• Issued after receipt and approval
• Cannot be combined with sales or other discounts
• One-time use only

Ownership:

• Garment is permanently transferred to Plateau
• Enters our circular system for resale, repair, redesign, or archive

What happens next

Every returned garment is assessed by our partner FIKSE / Manufacture Oslo. Based on condition and potential, it enters one of four pathways:

Resale — Good condition garments return to circulation through curated offerings.

Reworked — Professional repair and restoration to near-original or enhanced condition.

Redesign — Material reconfiguration into new garments or limited collections.

Archive — Long-term storage for future material recovery and documentation.

Your statutory rights

Take-Back with Deposit is a voluntary circular program and does not affect your statutory rights to withdrawal and complaint under Norwegian consumer law.

You retain all legal protections for returns (14 days) and product complaints (2–5 years). Take-Back is a separate system designed for lifecycle extension, not a replacement for consumer rights.

Ready to participate?

Check if your garment is eligible. Contact us at [email protected] with your product ID and purchase date.